Shipping policy
SHIPPING POLICY
1. Shipping Areas We currently ship only within New York State. We're proud to serve customers throughout NY with our authentic USDA certified organic panela from Colombia, handcrafted into delicious Panellista condensed syrups in the USA.
2. Shipping Costs
- Orders over $50: FREE SHIPPING
- Orders under $50: $7.00 flat rate (USPS Ground Advantage)
3. Processing Time Orders are processed within 1-2 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order ships.
4. Delivery Time Once shipped via USPS Ground Advantage, delivery typically takes 2-5 business days within New York State.
5. Packaging Your organic panela bottles are carefully packaged in protective materials to ensure they arrive safely. Each 550g bottle is secured to prevent damage during transit.
6. Order Tracking You'll receive a tracking number via email as soon as your order ships. You can track your package through USPS.
7. Damaged or Lost Packages If your order arrives damaged or goes missing, please contact us immediately at usapanellista@gmail.com. We'll work with you to resolve the issue quickly.
8. Questions? For any shipping questions, please contact us at usapanellista@gmail.com and we'll be happy to help!